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Kingsford

Returns & Exchanges

 

What is your return policy?

Because we offer only high quality goods, we are confident that you will be very satisfied with the items you purchase. However, we do understand that sometimes you may want or need to return something that you have bought. Our aim is to make returns simple and hassle-free. Our return policy is outlined below:

 

Returns and Exchanges

If you wish to make an exchange, you must do so within 30 days for a credit via original payment method or product exchange. The items must be in new condition, free of damage, and in original packing materials. Please note that for all returns and exchanges for products that are not due to defective goods or to a shipping error, the customer will be responsible for freight costs back to the manufacturer. No additional freight costs will be charged for items sent to you as part of an exchange. In the case of product damaged during shipping, defective or damaged product from the manufacturer, or an incorrect item shipped, WorkflowOne will issue call tags to have the product picked up from the customer at no charge. Please call WorkflowOne’s Customer Service at 866-406-4404 between the hours of 8 am EST and 8 pm EST to obtain an "RMA" Number (Return Materials Authorization Number) and we will arrange your return.

 

Damaged Items

INSPECT ALL PACKAGES IMMEDIATELY UPON RECEIPT. All damages, shortages or errors must be reported within five (5) business days of receipt. Please have the invoice ready when you call. Please call WorkflowOne’s Customer Service within 5 days of receipt of your package at 866-406-4404 between the hours of 8 am EST and 8 pm EST. Provide a description of the damage and we will process a replacement item right away given the damage was not a result of shipping damage. If there is in-transit damage, we ask that you notify us immediately and we can begin the claim process with the freight carrier.

 

Refused Shipments

Shipping and handling charges on refused shipments are the responsibility of the customer.